My first customer of the morning was a disheveled-looking woman with suitcases and overflowing canvas tote bags piled up around her in the tiny booth where she sat sipping her coffee and fingering an unlit cigarette back and forth across her knuckles. The waitress from the midnight shift shrugged and shook her head. "It's not like she's out of her right mind or anything..." I glanced at the woman grinning dreamily across the dining room. "When she came in, she threw up her arms in the air in a bear-hug," my manager chimed in, "I thought she was going to attack you!" I walked a fresh pot of coffee over and topped off her mug. The woman winked. "It's cold enough out there to shiver my timbers!" I smiled. "That's what we're here for," I said, gesturing gently with the steaming pot.